logo

Guarantees for windows and doors

Every Extol product comes with a clearly defined guarantee covering profiles, glass, hardware and installation. Your investment is protected.

Up to 5-year guaranteeCertified installationFast service response
Guarantee periods

What is covered and for how long?

5yrs

years on profiles

PVC and aluminium profiles — guaranteed geometric stability and colour

3yrs

years on hardware

Opening mechanisms, locks and hinges — guaranteed proper operation

2yrs

years on installation

Professional installation — guaranteed watertightness and thermal insulation

5yrs

years on glass

Insulating glass — guaranteed airtightness and U-value

Why guarantees matter

A lasting investment — protected from day one

Windows and doors are a long-term investment that directly affects the energy efficiency, security and comfort of your property. That is why Extol guarantees the quality of every component — from profiles and glass to hardware and installation.

Unlike imported products without a local service network, Extol has its own production facilities and certified installers in the field. If you make a guarantee claim, you will not wait weeks for a response — our service team responds within two business days.

We use only certified profiles and hardware from leading European manufacturers — TROCAL, ROTO and WINKHAUS — which meet strict EU standards for thermal insulation and mechanical strength.

Conditions

Guarantee conditions

  • The guarantee applies under normal use and with regular product maintenance
  • Installation must be carried out by an Extol-certified installer
  • Damage caused by mechanical impact or chemical agents is not covered
  • Alterations or repairs performed by unauthorised persons void the guarantee
  • A guarantee claim must include the original invoice and installation report

Service contact

+381 (0)15 882 010

info@extol.rs

Guarantee claims can be submitted on business days from 08:00 to 16:00. We respond within two business days.

FAQ

Frequently asked questions about guarantees